1) Tariffs
a) Full payment is required upon reservation to secure your booking.
b) Payments can be paid via our website.
c) If for any reason your payments are not received by the due dates we reserve the right to cancel your booking and apply appropriate cancellation charges (see clause 4 cancellation conditions).
d) Personal cheques will not be accepted.
e) Keys will not be given out unless full payment has been made.
f) Tariffs quoted are correct at time of printing and are subject to change without
notice.

2) Security deposits
a) Credit Card will be utilised as a $500 security bond.
b) Rio Rita Caravan Park reserves the right to make claims on the security bond if the terms and conditions are not met, resulting in loss, extra cleaning, damage, expense of inconvenience.
c) All security bonds are required at the same time as the final payment. d) Your bond will be retained by this office to cover any damages and extra cleaning costs. In the event that the property has been either damaged, whether such damage is wilful or not, or left in an excessively dirty or untidy state is the sole and absolute discretion of management we may without reference retain the security
bond in the event that the terms & conditions are broken. You will be advised via email after we receipt the payment.
Extra charges will occur for: Damages, breakages, extra cleaning, missing/stolen inventory, lost keys, rubbish not taken to external bins, excess rubbish not removed from the property, dishes not washed, fridge contents not emptied, furniture not returned to its original position.

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3) Guest responsibilities
a) Guests may only park vehicles in the designated areas.
b) The property must not be used for unlawful purposes.
c) Guests must comply with the rules and regulations of Rio Rita Caravan Park and any reasonable direction of management. The booking will be terminated if any guest fails to comply after receiving a warning.
d) All guests must conduct themselves in a proper manner so as not to cause a nuisance, including excess noise, or interfere with the use or enjoyment of the property for other occupiers or neighbouring properties. Unruly, loud or offensive behaviour will not be tolerated. If complaints are received you will be asked to leave the property IMMEDIATELY with no refund of monies. If our staff or the police are called to the property to deal with complaints or to give you a warning – a fee of $300 will be charged. For the purpose of this term, noised disruption includes loud behaviour of any type that disrupts the peace and quiet of others, intrusive and abusive language, loud music or any other sounds affecting other residents, that is audible outside the boundaries of the property.
e) We have a strict no party policy. Only the guests staying at the property are allowed to be present at the property. If you wish to have visitors in addition to the guests you must advise us in writing prior to your stay and ensure you receive written permission. Parties and Functions are strictly prohibited. Immediate termination of the booking without refund may result.

f) It is the guests’ responsibility to maintain the cleanliness of the property during the lease period.
g) Smoking inside all properties is prohibited. Guests must discard cigarette butts into the rubbish bins. Cigarette butts discarded into garden beds may incur an additional charge for cleaning.
h) Children must not jump on beds. Damage resulting from children jumping on beds will be at the cost of the guest.
i) Departing guests must leave the property clean and tidy. This includes emptying the rubbish bin, washing and drying all dishes, emptying and cleaning of the refrigerator, oven/griller and microwave, leaving the beds neatly folded back, turning off the lights and cooling/heating appliances.
j) The cost of a standard clean is $150.00. Rio Rita Caravan Park reserves the right to recover any costs above the standard clean from guests at or following a departure.
k) No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond our control. No responsibility is taken for guests’ property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
l) All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage due to neglect in this area.

m) Damage to the property or its inclusions by guests or their visitors, other than fair wear and tear, must be reported to management as soon as possible and arrangements made to pay for the cost of repair or replacement.
n) Furniture is not to be moved around. Items are not to be moved from room to room or property to property. A fee will be charged should these occur.
o) No more than the registered number of guests are to occupy the premise, as each holiday property is equipped for a specific number of guests. It is against NSW Dept of Health regulations for more persons to occupy a property than there are beds to accommodate them. No mattresses, tents, caravans or more cars than the property accommodates are allowed to be brought onto the property. If the property is reported to be overloaded, the booking will be terminated and guests will be asked to vacate with no refund made.
p) A description of the property and its inclusions is as accurate as possible. Without prior inspection, no guarantee can be given that a property will satisfy guest’s expectations.

4) Cancellations
a) If a guest cancels a confirmed booking up to 3 months prior to commencement, the deposit will be returned.
b) If a guest cancels a confirmed booking within 3 months prior to commencement, no refund shall be made unless the premise is re-let for the total period of the proposed occupancy.
c) No refund is made on the unused portion of rent, if guests vacate the property prior to their departure date.
d) In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply.
e) Due consideration will be given, to any cancellation at any time occasioned by exceptional circumstances. We may be able to transfer your booking to different dates or reduce the stay at our discretion (only one change will be allowed per booking).
f) We recommend travel insurance which can protect you in the event that there are unexpected changes to your travel plans or in the event that a natural disaster occurs and for any reason you are unable to get to your destination.

 

5) Change of property/dates
a) For a change of accommodation dates, subject to availability.
b) For a change of property, less than 3 months prior to arrival, Cancellations Clause 4 applies.
c) No fee will apply to extend the dates of your holiday booking; however this is subject to availability.

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6) Arrival/departure times
a) Arrival time is from 3pm on the day of arrival and departure time is strictly 10am on the date of departure. Extended stays may be permitted, if available, and prior arrangement has been made. A fee may apply for late departures if no prior
arrangements are made.
b) On departure the keys must be returned to our office.
c) Keys are to be collected from our office on arrival. Our office is open 9am-5pm. If you intend to arrive after hours please call our office prior to your arrival to make alternative arrangements.

7) Linen
a) All properties are fully self-contained. LINEN (sheets, pillow cases, towels and tea towels), coffee, tea, sugar will also be provided.
b) Additional cleaning services and linen hire can be arranged at a reasonable cost.
c) Linen must be used on all beds.

8) Pets
a) Pets are not permitted on the premise.
b) If pets are found on the premises, the booking will be terminated and guests will be asked to vacate with no refund made.
e) Any pest control required as a result of a pet inside and/or on the premise will be charged to the guest.

9) Faults/problems
a) Left items – if requested we will endeavour to recover and return items inadvertently left in the holiday property, but we take no responsibility for the recovery or return of these items. Postage and packaging and the cost of sending out a staff member to search for the item will need to be paid in advance, a minimum cost of $25 incl. GST applies, this is at the guests’ expense. Low value items will be held for claiming, if returned to our office, for a maximum of 2 weeks and if not claimed will be disposed of.
b) Management may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein.
c) If the occupancy ends or the lease is terminated, guests must immediately vacate the property. Management is authorised to do whatever is required to enforce the eviction of any guest and removal of guests’ property.

A tenancy can be terminated if a material term or condition of this agreement is breached.